QI 1323 Children's Physical Health MDT Single Point of Access

Ball, Laura; Supported by the Quality Improvement Team

Publication

QI 1323 Children's Physical Health MDT Single Point of Access

Abstract

Project Aim: To improve the MDT referral pathway to reduce referral times for CYP new to services with complex physical health needs. Children and Young People with complex physical health needs require input from multiple community services and experience lengthy assessments. On initial referral, this frequently leads to duplication, cascading of referrals and therefore delays in accessing all required services at the outset. Many patients may require additional support when new to navigating health services, especially those who are newly arrived in the UK and may have limited understanding of the NHS and medications, for example. Tools Used: Process Mapping - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-conventional-process-mapping.pdf; Mapping the last 10 patients - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-mapping-the-last-10-patients.pdf; PDSA Cycles - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf; Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf. Project Impact: 100% of referrals were triaged within 3 working days. 100% of telephone assessments were completed within 8 working days.