Loading...
QI 128 Reasonable Adjustments: Do we communicate clearly?
Whitley, Lisa Supported by the Quality Improvement Team
Whitley, Lisa
Supported by the Quality Improvement Team
Abstract
Aim: To change the current acceptance letter to make it clearer for recipients and reduce administration time spent on emails / phonecalls.
Following a patient questionnaire it was clear that clients did not have the ‘full picture’ in regards to their care and what to expect on the neurodevelopmental pathway. Letter changes for specific diversities and an infographic process map was created to visualise the pathway for patients to help them know and understand what to expect regarding their experience at CWPT.
Tools Used:
Staff questionnaires;
Process Mapping - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf;
Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf.
Project Impact: Following the changes made, clients reported a 25% improvement in communication regarding their neurodevelopmental experience.
MIDER Authors
Affiliations
Coventry and Warwickshire Partnership NHS Trust
Citations
Altmetric:
Date
2025-03
Type
Internal Poster
Subject
Collections
Citation
Whitley, Lisa. QI 128 Reasonable Adjustments: Do we communicate clearly?. Coventry and Warwickshire Partnership NHS Trust, 2025.