Engaging nurses to achieve a culture of excellence: A children's hospital journey towards Pathway to Excellence accreditation
Cronshaw, Andrea Boddye, Ellen Reilly, Lesley Boardman, Rachel Portas, Lee Hagan, Janet Griffiths, Susan Donovan, Helen Clark, David Collins, Lorraine
Cronshaw, Andrea
Boddye, Ellen
Reilly, Lesley
Boardman, Rachel
Portas, Lee
Hagan, Janet
Griffiths, Susan
Donovan, Helen
Clark, David
Collins, Lorraine
Abstract
High-quality nursing care is linked to improved patient experience and patient outcomes, so having work environments that nurture a culture of nursing excellence is fundamental to delivering high-quality patient care. The American Nurses Credentialing Center (ANCC) runs the Pathway to Excellence programme, an international accreditation recognising healthcare organisations that provide nurses with a positive and safe practice environment in which they can excel. In 2020, Nottingham Children's Hospital became the first children's hospital in Europe to gain Pathway to Excellence accreditation, demonstrating that it has developed a culture of nursing excellence and a positive environment for nurses to work in. This article describes the hospital's journey towards accreditation. Crucial to its success were strategic planning, transformational leadership and using a change management approach, as well as effective staff engagement guided by the ADKAR model for change, an acronym representing five individual outcomes in terms of awareness, desire, knowledge, ability and reinforcement. Copyright © 2021 RCN Publishing Company Ltd.. All rights reserved.
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Date
2021
Type
Article
Subject
Accreditation, Leadership, Nursing
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Citation
Cronshaw A., Boddye E., Reilly L., Boardman R., Portas L., Hagan J., Griffiths S., Donovan H., Clark D., Collins L., Linley B., Salt S., Wright S., Sheahan-Parry M., Cooper J., Jones K., Sunderland M., Manning J.C. and Marufu T.C. (2021) 'Engaging nurses to achieve a culture of excellence: A children's hospital journey towards Pathway to Excellence accreditation', Nursing Management, 28(6), pp. 29–35. doi: 10.7748/nm.2021.1980 https://doi.org/10.7748/nm.2021.1980.